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docx to pdf convert - failed

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gabig View Drop Down
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Post Options Post Options   Quote gabig Quote  Post ReplyReply Direct Link To This Post Topic: docx to pdf convert - failed
    Posted: 12 Apr 2010 at 9:18am
Hi Jani,

Apparently your file is getting processed correctly:

6056/2884-07:01:29 - TRACE:Finished to process <<unnamed input>> in 1.559 seconds.

For some reason though the service encounters an error immediately afterwards. A few questions:

1) Which build are you using? (no doubt 4.6.0, but I'm also going to need the build number)
2) Is any output being generated?
3) Is this happening with all your files or just some of them? If it's the latter, then could you perhaps send a test case to support?
4) What triggered this behavior? Was it a specific file or upgrading to a new build?

Regards,
Gabi
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Post Options Post Options   Quote Jani_528 Quote  Post ReplyReply Direct Link To This Post Posted: 12 Apr 2010 at 2:30pm

I am getting this erorr with the 64-bit package, same thing is working fine with 32-bit package.

Below are answers for your queries:
1. Version: 4.6.0 , Build_number: 2000
2. no, i am getting null. Service is getting restarted
3. This is happening for all files in 64-bit box, not happening in 32-bit box
4. upgrading to ultra-scale
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Post Options Post Options   Quote Jani_528 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Apr 2010 at 4:20am
Executing the sample program available at "C:\Program Files\Ecrion\XF Enterprise 2010 (64 bit)\Samples\.NET\DocXToPDF" also causing the below error and the service gets restarted, but its giving the proper pdf
 
5144/6100-09:15:08 - TRACE:[XSLFO::XSLFOEngine::render
5144/6100-09:15:08 - TRACE:]XSLFO::XSLFOEngine::render
5144/6100-09:15:08 - TRACE:[XSLFO::SerialReferenceResolver::resolveReferences
5144/6100-09:15:08 - TRACE:]XSLFO::SerialReferenceResolver::resolveReferences
5144/6100-09:15:08 - TRACE:Loaded font 'C:\Documents and Settings\All Users\Application Data\Ecrion\Common\Fonts\Times-Roman.afm'.
5144/6100-09:15:08 - WARN :Unrecognized font: 'Calibri'; default font will be used.
5144/6100-09:15:08 - TRACE:Loaded font 'C:\Documents and Settings\All Users\Application Data\Ecrion\Common\Fonts\Times-Roman.afm'.
5144/6100-09:15:08 - INFO :Rendering page 1.
5144/6100-09:15:08 - TRACE:Finished to process <<unnamed input>> in 0.215 seconds.
5144/6100-09:15:08 - ERR  :An unreacheable code exception has occured.
5144/6100-09:15:08 - ERR  :****** FATAL ERROR - Unhandled exception e06d7363 occured in 'C:\WINDOWS\system32\kernel32.dll' ******
Stack Trace -------------
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-------------------------
0832/5212-09:15:08 - INFO :Application 'C:\Program Files\Ecrion\XF Enterprise 2010 (64 bit)\Bin\USvc.exe' started.
0832/5212-09:15:08 - TRACE:Constructor for writer 60
0832/5212-09:15:08 - TRACE:Constructor for writer 62
0832/5212-09:15:08 - TRACE:Constructor for writer 61
0832/5212-09:15:08 - TRACE:Constructor for writer 150
0832/5212-09:15:08 - TRACE:Constructor for writer 90
0832/5212-09:15:08 - TRACE:Constructor for writer 111
0832/5212-09:15:08 - TRACE:Constructor for writer 66
0832/5212-09:15:08 - TRACE:Constructor for writer 152
0832/5212-09:15:08 - TRACE:Constructor for writer 76
0832/5212-09:15:08 - TRACE:Constructor for writer 77
0832/5212-09:15:08 - TRACE:Constructor for writer 157
0832/5212-09:15:08 - TRACE:Constructor for writer 156
0832/5212-09:15:08 - TRACE:Constructor for writer 94
0832/5212-09:15:08 - TRACE:Constructor for writer 70
0832/5212-09:15:08 - TRACE:Constructor for writer 107
0832/5212-09:15:08 - TRACE:Constructor for writer 81
0832/5212-09:15:08 - TRACE:Constructor for writer 73
0832/5212-09:15:08 - TRACE:Constructor for writer 75
0832/5212-09:15:08 - TRACE:Constructor for writer 123
0832/6040-09:15:09 - TRACE:>>>>> Server thread 6040 has started.
0832/6040-09:15:09 - INFO :Pysical CPU Count: 1
0832/6040-09:15:09 - INFO :License[0]: Flags: 132062 XF Rendering Server [StandardFeatures EnterpriseFeatures ProcessorFree ]
0832/6040-09:15:09 - TRACE:Font config loaded from 'C:\Documents and Settings\All Users\Application Data\Ecrion\Common\Config\Fonts.config'.
0832/6040-09:15:09 - INFO :HotFolderMonitor thread started.
0832/4160-09:15:09 - TRACE:>>>>> Server thread 4160 has started.
0832/0472-09:15:09 - TRACE:>>>>> Server thread 472 has started.
0832/4984-09:15:09 - TRACE:>>>>> Server thread 4984 has started.
0832/4984-09:15:09 - TRACE:HotFolderCollectionMonitor thread started.
0832/6040-09:15:09 - INFO :XF Ultrascale Windows service has started.
0832/6040-09:15:09 - TRACE:<<<<< Server thread 6040 has exited.
0832/2244-09:15:09 - TRACE:>>>>> Server thread 2244 has started.
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Post Options Post Options   Quote Jani_528 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Apr 2010 at 4:22am
The above problem is happening only with 64-bit package XFEnterprise-x64.4.6.0-2000.msi
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Post Options Post Options   Quote gabig Quote  Post ReplyReply Direct Link To This Post Posted: 13 Apr 2010 at 5:40am
Hi Jani,

We're going to need you to send one of your DocX files to support. Also, I need you to confirm that the tool you were using is the DocXToPDF sample that's shipped with Ultrascale.

Thanks,
Gabi
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Post Options Post Options   Quote Jani_528 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Apr 2010 at 5:57am
Yes, i am getting the error with the sample program shipped with ultrasacel for 64 bit.....I have used the File.docx file available in the sample program
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Post Options Post Options   Quote Jani_528 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Apr 2010 at 6:03am
with the latest package XFEnterprise-x64.4.6.0-2002.msi, i am getting the error:
< ="-" ="text/; =utf-8">< name="ProgId" ="Word.">< name="Generator" ="Microsoft Word 12">< name="Originator" ="Microsoft Word 12">
5652/6100-11:01:33 - ERR  :An unreacheable code exception has occured.
5652/6100-11:01:33 - TRACE:at '.\StringFormatStream.cpp' line 262
5652/6100-11:01:33 - ERR  :****** FATAL ERROR
.....
......
And the service got restarted
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Post Options Post Options   Quote admin Quote  Post ReplyReply Direct Link To This Post Posted: 08 Jul 2010 at 1:59am
It looks like it's encoding error in the input. Whenever you encounter error with the input documents, please send them to support@ecrion.com.
We will try to help even if you are not a customer!
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