Best practices when reporting errors
Joined: 19 May 2008
Topic: Best practices when reporting errors
Posted: 14 Jul 2009 at 5:21am
Whenever you encounter an exception that you can't figure out, please send your XSL-FO input to our Technical Support team.
As a general rule:
- Always use the latest version from our web site.
- Make sure the feature is supported in trial mode (for example AFP output is disabled in trial - you have to have a license for it).
- Always enable logging as described in the user documentation as it may have important clues about the exception's origin.
- When sending your XSL-FO input, try to include the log as well. Any images used in your documents may also help us to troubleshoot the issue.
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