Accessing a log file for Technical Support
Joined: 08 Dec 2011
Topic: Accessing a log file for Technical Support
Posted: 09 Mar 2012 at 9:54am
Q: Ecrion Technical Support has asked me to send a log file. How do I set the log level and obtain this?
A: The log files do often give us great direction for troubleshooting the problem you may be having. Depending upon which application you are working in, you can set the leg level as listed below:
2. Data Aggregation Server
4. XF Rendering Server
Once you have executed the failing process. You can obtain your log file from the following directory by default:a. Open the Management Consoleb. Expand Server Managerc. Expand Configurationd. Expand XF Rendering Servere. Expand Engine Settingsf. Select Loggingg. Here you can specify the desired log level and also modify the log output directory location. (here you can also access the log directly by double clicking on "Log Files")
Your log file name should include the date for your reference.
If you are still experiencing complications, you should email email@example.com with any further details of your situation.
Edited by justinw - 10 Apr 2012 at 8:33am
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