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Accessing a log file for Technical Support

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justinw View Drop Down
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Joined: 08 Dec 2011
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    Posted: 09 Mar 2012 at 9:54am
Q:  Ecrion Technical Support has asked me to send a log file.  How do I set the log level and obtain this?

A:  The log files do often give us great direction for troubleshooting the problem you may be having.  Depending upon which application you are working in, you can set the leg level as listed below:

1.  Data Architect:
a.  Select the File Tab
b.  Select Options
c.  Select Advanced Options in resulting dialog
d.  From the drop down menu, select the Log Level of your choice.

2.  Data Aggregation Server
a.  Open the Management Console
b.  Expand Server Manager
c.  Expand Configuration
d.  Expand Data Aggregation Server
e.  Expand Engine Settings
f.  Select Logging
g.  Here you can specify the desired log level and also modify the log output directory location. (here you can also access the log directly by double clicking on "Log Files")

3.  XF Designer
a.  Select the File Tab
b.  Select Options
c.  Select Advanced Options in the resulting dialog
d.  From the drop down menu at the bottom of the dialog, select the Log Level of your choice.

4.  XF Rendering Server
a.  Open the Management Console
b.  Expand Server Manager
c.  Expand Configuration
d.  Expand XF Rendering Server
e.  Expand Engine Settings
f.  Select Logging
g.  Here you can specify the desired log level and also modify the log output directory location. (here you can also access the log directly by double clicking on "Log Files")

Once you have executed the failing process.  You can obtain your log file from the following directory by default:

C:\ProgramData\Ecrion\Log

Your log file name should include the date for your reference.  

If you are still experiencing complications, you should email support@ecrion.com with any further details of your situation.


Edited by justinw - 10 Apr 2012 at 8:33am
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